US Mobile
America’s Super Carrier. Next-gen wireless across Verizon, T-Mobile, and AT&T networks. Inc. Top 50 Fastest Growing (2021). Forbes Best Startup Employers.
Strategy & Operations
Joined America's Super Carrier right before the inflection point. Revenue was $20M. No B2B business. No sales infrastructure. No CX team. By the time I left, we'd scaled to $150M. The company raised a $30M Series A from Volition Capital. Inc. named us Top 50 Fastest Growing. Forbes called us a Top Place to Work.
Product Experience: Built the function. Established and led the entire Product Experience team from zero. Hired 130 people across customer success, product support, logistics, and technical support in 3 countries. Designed all processes, training, and L&D. Partnered with product and growth teams on B2C GTM launches that directly shaped the consumer experience. Scaled NPS to 57 (industry avg of 2).
GTM: 0 to 1. Created the company's first B2B division from nothing. Hired the team, designed the GTM playbook, closed the first deals. $3.5M at 85% margins in 15 months with negative churn.
Partnerships: Enterprise scale. Closed Fortune 500 partnerships (T-Mobile, Verizon, BestBuy, Walmart, Affirm) that drove 30% YoY growth.
Operations: Systems from scratch. Designed the entire sales tech stack (Salesforce + HubSpot). Cut sales cycle 60%, lifted conversions 133%, reduced CAC 45%.







